We guarantee the quality of all our jewelry and want you to be satisfied with every purchase. But no one is perfect. If any item in your order doesn’t meet your or our high quality standards, return it and we’ll replace it or refund your purchase price within 30 days of your order.
- Returns must be made within 30 days of the order date on your invoice. UPS and USPS have an outstanding delivery record, but if you do not receive your order on time, please contact us immediately. Any missing merchandise claims must be made within 10 days of the invoice date.
All returns must first be authorized by our Customer Service Team. Our friendly team here can be contacted in the following ways:
- Hours: 9:00 am – 6:00 pm
- Email: email@example.com
- Phone Number: 1-618-731-6387
Not sure what to do with your item or what is happening with your return*? Email us support@firstname.lastname@example.org or call us at 1-618-731-6387 from 9:00 AM to 6:00 PM Central.
* If you are inquiring about the state of a return please email or have ready your: invoice #, the name used on the order and the shipping address the order was sent to.
Engraved items are NOT returnable.
What We Don’t Offer Returns On
Due to the nature of the following products we don’t offer refunds on any of the following*:
- opened products
- food or candy items
- colored decorations such as pom poms, candles, ect…
- custom ordered items that have been personalized specifically for you
- Finally, due to the heat of the summer, any candle orders that have shipped via ground mail in the summer months (May 1st – September 1st) are not eligible for refunds
*Sometimes accidents can happen. While we don’t normally offer refunds on the listed items, if your order has a damaged item, please contact us. Candles shipped ground mail in the listed months are not applicable.
Wedding Products Returns:
All returns must first be authorized by our Customer Service Team. For all the information on how the refund process works, please contact customer service within 7 days of receiving your order. Call us at 1-618-731-6387 or email email@example.com
Returns are to be sent to:
319 N. Lincoln St.
Kinmundy, IL. 62854